1. The warranty period is calculated from the date of actual receipt of the goods by the buyer.
2. This warranty entitles the buyer to the free elimination of manufacturing defects related exclusively to materials or assembly caused by the manufacturing plant.
3. Warranty, non-warranty, and post-warranty repairs are carried out by specialists of the manufacturer's authorized service centers or the seller's service department.
4. The transportation of equipment for diagnostics to the service center is organized by the buyer. If a warranty case is confirmed for goods covered by the Law of Ukraine "On Protection of Consumers' Rights" (in particular, weighing more than 5 kg), delivery costs are compensated in accordance with current legislation. The duration of warranty repair is up to 14 working days (in the absence of spare parts, it may be extended by mutual agreement of the parties).
5. If diagnostics determine that the case is not covered by the warranty (violation of operating conditions), or the claimed defect is not confirmed (the equipment is fully functional), the buyer is obliged to fully pay the cost of diagnostic services and all round-trip transportation expenses.
6. The warranty does not cover consumables and components?:
• replaceable accessories and tooling (drill bits, saw blades, knives, mandrels, chucks of all types, collets, jaws, etc.);
• wear and tear parts (carbon brushes, drive belts, bearings of all types, rubber seals, oil seals, springs, feed rollers);
• mechanical protection devices (safety clutches, gears, pins), power cords.
7. Warranty repair is not provided in the following cases:
• absence of a correctly filled warranty card or expiration of the warranty period;
• an attempt at unauthorized disassembly, interference with the design, breaking of seals, as well as submitting partially or completely disassembled equipment to the service center?;
• occurrence of damages due to non-compliance with the operating manual? or generally accepted rules of safe use;
• misuse of the equipment, overloading, or jamming (leading to the failure of key components, for example, the rotor and stator)?;
• presence of external mechanical damage, rust, severe contamination (for example, ventilation channels clogged with dust or shavings)?;
• ingress of foreign objects, liquids, abrasives, or insects inside;
• breakdowns caused by power surges in the electrical grid or incorrect connection;
• damage resulting from force majeure circumstances.
8. Setup, adjustment, as well as scheduled technical and preventive maintenance of the equipment (cleaning, lubrication, fluid replacement) are the responsibility of the user and do not constitute a warranty service.
9. The seller is not liable for any indirect damages, lost profits, production downtime, ruined materials, or harm caused to people/property as a result of the use or inability to use the equipment.
10. The conditions of the Law of Ukraine "On Protection of Consumers' Rights" apply exclusively to goods purchased for personal (household) needs. When using the equipment for commercial, industrial, or professional purposes, warranty obligations are regulated exclusively by the conditions of this card.
11. If the buyer does not collect the equipment from the service center or the carrier's branch for more than 30 days after being notified of the completion of the repair/diagnostics, the seller has the right to charge a storage fee. After 60 days, the seller reserves the right to dispose of the equipment at their own discretion to compensate for costs.
1 The replacement of consumables and wear-and-tear parts is a paid service.
2 The fact of a violation of operating rules and the presence of internal damage are determined exclusively by the service center's diagnostics.
3 For components, parts, and units that do not have a separate manual from the manufacturing plant, generally accepted safety and operating rules apply.